Quality Assurance

Flawless Clean quality control methodology creates a consistency of high quality service.

Our team maintains strong communication channels with our customers. Flawless Clean makes the effort to know your workplace in order to develop a best practice approach to your unique environment.

As professionals, we take pride in our work.

Flawless Clean quality assurance methodology includes but is not limited to;

  • A communication folder is kept at your workplace. Your staff should note any special cleaning requirements and our staff will review the details on every visit to your office.

  • Every client has a dedicated account manager, Susana – Flawless Clean Managing Director, so you won’t be repeating yourself when making enquiries. Susana also follows through with any requests, so you are not left wondering how your questions or concerns will be handled.

  • Every month Susana will be in contact to ensure our cleaning service are meeting your requirements. We will also conduct a monthly internal review of the standard of cleaning to ensure we have allocated adequate resources to maintain a high level of service. Part of this quality control process includes an on-site visit by Susana. We love to hear your feedback, it’s another reason we stand out from the rest.

  • Our implementation of employee training procedures ensures high standards of cleaning practice are always met. Our team is employed through proper selection criteria and trained by Susana.